Wednesday, August 19, 2009

Alpine Access - Call Center

ALPINE ACCESS

Each of our programs has its own, unique hours of operation. The majority of our shifts are 5 days a week and include one weekend day. For example: Tuesday-Saturday or Sunday-Thursday. The hours you will work are the same for all 5 days.

The general hours of operation are 6am-12am MT. Many schedules are designed to cover the times of day when people call for service, such as 1pm-10pm. It is rare that we offer a “morning only” shift and we do not offer overnight shifts. Most shifts are 6 to 8 consecutive hours. We do not have shifts that are less than 4 consecutive hours at a time. Shift commitments are a fixed schedule you agree to when you are offered a job. We require between 20-30 hours per week of daytime and weekday availability with at least 4 hours on each weekend. Alpine Access does not guarantee you will be scheduled for all of the hours you show as available nor do we guarantee a minimum number of hours per week. You will be asked to post your availability one to two weeks in advance of the week that is being scheduled.

Upon receiving a job offer, we conduct a background and credit check on all employees. At that time we will need to collect $45 from you to pay for the background check. This is required only for those people who are offered a position with the company. To become an employee, your credit check must not contain more than four “negatives” in the last four years. Negatives include collection accounts, unpaid charge-offs, public records which include liens on assets, and repossessions.

All of our customer care professionals are employees of Alpine Access. We pay our employees for all of their time worked, including time between calls and time spent training. As an employee you not required to fulfill the costly and extensive obligations that are required of an independent contractor.

We pay you for every minute you work, including time spent training. Training can be anywhere from three days to ten weeks.

~Ms. Katrina





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