Associated Order Processors - CSR

ASSOCIATED ORDER PROCESSORS

The hiring process starts with reading series of interviews, take a personality/competency test and complete a background check. This company is looking for people that will be with them for a long time, that are dedicated, and willing to be challenged. Training will last for several weeks. It includes sales training, computer training on our systems and taking live customer calls. You receive intense supervision for the first few weeks and then monitoring is reduced as your comfort level increases.

Training itself garners you about $7/hour then you are paid on the accepted call basis. There are various projects to work on - from outbound calls to inbound calls. No matter which project you are working on, you are still paid on the average call per hour.

* 0 - 6.9 calls per hour equates to $8

* 7.0 – 8.5 is $9.50

* 8.6 – 10.5 is $10.50

* 10.6 – 11.9 is $11.50

* Over 11.9 is $12.50

To be paid the hourly wage, you must be willing to take all types of calls (typically sales) and to fill time in as necessary doing administrative assignments.

Liberty Mutual - Customer Service Representative

Customer Information Representative -Commercial Professional Services-08038

Description

Advance your Customer Service career at Liberty Mutual - A Fortune 100 Company! Superior Customer Service is our primary goal.

As a Liberty Mutual Customer Information Representative, you'll be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual's mission of "helping people live safer, more secure lives."

You will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Superior customer focus is our primary goal: we make it possible for you to provide it.

Responsibilities:

• Provide direct guidance and assistance to customers regarding routine inquiries and/or problems following established Company guidelines.
• Telephone policyholders to obtain pre-qualified leads for insurance. May schedule appointments for sales representatives.
• Maintain logs, records and reports as required to maintain accurate information and reporting capabilities for active and/or potential customers.
• Alert management to potential problems with active customers and refer non-routine inquiries and/or problems to supervisor or appropriate personnel.
• Coordinate efforts to supply customer information from point of sale to invoicing with appropriate coding.
• Responsible for communicating this information to customer in format requested.
• Act as a liaison between management and customer for routine information and reports requested.
• Perform additional related office support duties as requested i.e., maintain office stock supplies, prepare mailings.
  

Qualifications:

• High school degree or equivalent, plus a minimum of 1 year of related work experience is required.
• Ability to write and speak in concise, accurate, and understandable terms when responding to policy holders.
• Demonstrated knowledge of customer service requirements, company products and the insurance industry.
• Ability to be detail oriented and thorough.
• Excellent interpersonal, oral & written communication skills and influencing skills
• Basic computer skills (Microsoft Office)
• After training and proven proficiency in position, must be able to work from home with flexible hours (ranging from 8:00 AM to 6:00 PM, or later)

Benefits:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan
• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives everyday.

Responsibility. What's your policy?

Job

Customer Service

Primary Location

US-FL-Tampa

Schedule

Full-time

Salary (Pay Basis)

26,800-33,000

Education Level

High School Diploma/GED (±11 years)

Shift

Variable

Travel

No

Telereach - Telemarketing

TeleReach Calling Corporate America

TeleReach Corporate, based in Houston, is a business development, appointment setting, lead generation and information gathering company.

We are looking for people who already have business to business, cold calling, tele-prospecting, outside sales or appointment setting experience. In order to be considered for employment you must NOT live outside the USA. We are not hiring in the following states: AK, CA, CT, FL, HI, IL, MD, MI, MA, MT, MD, NH, NV, PA, or WA. Six months of verifiable cold calling experience is required for an interview.

TeleReach offers an excellent, unique opportunity for people who desire to work from their homes and earn $12 - $25 per hour.

Daytime Monday through Friday, 8 – 5, the business work week. We do not call anyone during the evening or weekends. We call only businesses. We do not call homes.

A great deal of time and money goes into preparing the lists, scripts and other materials required to make each marketing program successful. These materials are provided to you as well as training. The markets we call are very targeted and specific and the lists are customized to each client situation.

As an employee, you will get a W2 reflecting earnings and payroll taxes at the end of the year. Training is paid during the training period. There are also ongoing company training meetings each month.

Alpine Access - Call Center

ALPINE ACCESS

Each of our programs has its own, unique hours of operation. The majority of our shifts are 5 days a week and include one weekend day. For example: Tuesday-Saturday or Sunday-Thursday. The hours you will work are the same for all 5 days.

The general hours of operation are 6am-12am MT. Many schedules are designed to cover the times of day when people call for service, such as 1pm-10pm. It is rare that we offer a “morning only” shift and we do not offer overnight shifts. Most shifts are 6 to 8 consecutive hours. We do not have shifts that are less than 4 consecutive hours at a time. Shift commitments are a fixed schedule you agree to when you are offered a job. We require between 20-30 hours per week of daytime and weekday availability with at least 4 hours on each weekend. Alpine Access does not guarantee you will be scheduled for all of the hours you show as available nor do we guarantee a minimum number of hours per week. You will be asked to post your availability one to two weeks in advance of the week that is being scheduled.

Upon receiving a job offer, we conduct a background and credit check on all employees. At that time we will need to collect $45 from you to pay for the background check. This is required only for those people who are offered a position with the company. To become an employee, your credit check must not contain more than four “negatives” in the last four years. Negatives include collection accounts, unpaid charge-offs, public records which include liens on assets, and repossessions.

All of our customer care professionals are employees of Alpine Access. We pay our employees for all of their time worked, including time between calls and time spent training. As an employee you not required to fulfill the costly and extensive obligations that are required of an independent contractor.

We pay you for every minute you work, including time spent training. Training can be anywhere from three days to ten weeks.

~Ms. Katrina

West (AKA Work At Home Agent) - Call Center

WEST At Home (Formerly known as Work At Home Agent)

Getting a bit tired, so a bit of cut/paste on this one.

West is 100% inbound call taking. Meaning, all calls come to your home phone and you process the calls in real time on your computer. You must complete the training within a given time frame. The paid training length is 2-10 days for most people, depending on the pace you work. About two years ago, West transferred over from Independent Contractor to Employee status.

Some people work as few as 1 hour a week, others have been known to work over 100. How many hours you work is dependent on the number available and your ability to pick them up off the schedule. Hours are posted at random by West. It is up to the contractor to monitor the schedule and pick up hours they want to work. PLEASE NOTE: Hours can be very hard to come by, and it is strongly advised you do NOT count on West as the sole income to support your family until you have worked for several months and tracked your income progress.

Pay rate is usually in "talk time", which means by the minute. The per minute rate can range from .17c to .30c. Currently, two lines do offer a guaranteed hourly rate. Your earning potential is going to vary with the number of hours you work and the amount of call volume you have during your shift. A Full Time (30-40hr) contractor could expect to make $200-500 a week depending on call volume.

West At Home offers schedules based on either per minute rate, per call OR guaranteed hourly rate. If total earnings (whether via per minute, per call or guaranteed hourly rate) are less than minimum wage, employee compensation will be trued up to meet their local minimum wage requirements (our employees will always earn the greater of the two pay scales). West At Home employees are paid on a biweekly basis and Direct Deposit and/or Pay Card options are available immediately!PLEASE NOTE: It is strongly recommended that you save ALL pay stubs from West in order to provide income verification for loans, etc., and for filing your taxes correctly each year.

You must adhere to your schedule with an 80% attendance rate. Meaning, you must work 80% of your scheduled shifts. There are NO "excused absences" for any reason. You do not need to call in sick. West does not offer sick time or vacation time. You would just not pick up hours for the time you want to be off work.

~Ms. Katrina

LiveOps - Call Center

LIVEOPS

LiveOps is a inbound call center and you will be a independent contractor. For the most part, you will function as a customer service representative and handle order or support calls for the clients of LiveOps. You will schedule yourself in available half hour increments but you are only paid for the actual calls that you take not the amount of time that you are logged into the system. The amount of calls you receive is subjective to the your perfermance score so be on your best behavior during each and every call. In addition, you can earn bonuses by upselling additional products during the call.

Before applying, please note that there is a background and credit check and some may even have to take a drug test. The cost for the basic check is $50 and it is not reimbursed by LiveOps. A low credit rating will not disqualify you from all of the projects available at LiveOps.

~Ms. Katrina

Cloud 10 - Customer Service

CLOUD 10

This is a phone position of inbound customer service calls. I haven't personally done this one as I'm not a big fan of telephone work. The position offers self-directed training and you will be an actual employee of Cloud 10. You will be paid every two weeks by direct deposit and you will be expected to work a minimum of 20 hours per week. More information can be found on the website.

~Ms. Katrina