Description
As a Liberty Mutual Customer Information Representative, you'll be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual's mission of "helping people live safer, more secure lives."
You will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Superior customer focus is our primary goal: we make it possible for you to provide it.
- Provide direct guidance and assistance to customers regarding routine inquiries and/or problems following established Company guidelines.
- Telephone policyholders to obtain pre-qualified leads for insurance. May schedule appointments for sales representatives.
- Maintain logs, records and reports as required to maintain accurate information and reporting capabilities for active and/or potential customers.
- Alert management to potential problems with active customers and refer non-routine inquiries and/or problems to supervisor or appropriate personnel.
- Coordinate efforts to supply customer information from point of sale to invoicing with appropriate coding.
- Responsible for communicating this information to customer in format requested.
- Act as a liaison between management and customer for routine information and reports requested.
- Perform additional related office support duties as requested i.e., maintain office stock supplies, prepare mailings.
Qualifications:
- High school degree or equivalent, plus a minimum of 1 year of related work experience is required.
- Ability to write and speak in concise, accurate, and understandable terms when responding to policy holders.
- Demonstrated knowledge of customer service requirements, company products and the insurance industry.
- Ability to be detail oriented and thorough.
- Excellent interpersonal, oral & written communication skills and influencing skills
- Basic computer skills (Microsoft Office)
- After training and proven proficiency in position, must be able to work from home with flexible hours (ranging from 8:00 AM to 6:00 PM, or later)
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K and Company paid pension plan
- Medical coverage
- Dental coverage
- Paid time-off
- Pay-for-Performance
- Discounts on automobile and homeowner's insurance
- Discount fitness memberships
- Flexible spending accounts
- Tuition reimbursement
- Vision care coverage
- Work/Life resources
- Credit Union membership
- Employee and Dependent life insurance
- Disability insurance
- Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
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